Frequently Asked Questions

Our showroom is located at 355 Healdsburg Ave, Healdsburg, California 95448. The phone number is 415-272-4160. Please feel free to send a text message before your visit to ensure our availability.

We maintain a flexible work schedule year-round to serve global clients. We readily adapt our availability to align with your local time zone for consultations.

You can order directly from our website or work with us step-by-step:

1. Explore & Consult: Use our free online configurator, chat/email us, or book a free design consultation to discuss configurations and review fabrics.

2. Quotation: Our team follows up with an exact quotation via email.

3. Invoice & Deposit: A formal invoice is sent for review.
Production begins once a 50% deposit is received.

4. Production: Lead times range from 2 weeks for standard orders to 4 weeks for custom orders (overall production ranges between 2–6 weeks depending on volume).

5. Review & Final Payment: Finished photos are emailed to you for review and approval before final payment is collected.

6. Delivery: Your package is dispatched and delivered directly to your door.

We offer free design consultations to help you choose the right piece, fabric, and configuration for your space. You can book one here.

Every piece we make is built to order. Almost everything can be customized—including size, configuration, fabric, and functional details like adjustable or non-adjustable headrests. We welcome CAD files, sketches, photos, or verbal descriptions.

Yes, you are welcome to purchase a single sample module to give it a try. Contact us, and we will ship a sample piece to you.

• Standard Swatches: You can request up to 20 free fabric swatches through our design team with free delivery. Free swatch sample delivery takes about 10 days. 

• Expedite swatch samples: We can ship swatch samples expedited by Fedex or UPS ($35 to $45 USD, depending on quantity and location). Once you place a furniture order with us, this shipping cost is fully credited back to your final invoice.

We have over 1,500 curated fabrics to choose from, including performance velvets, corduroy, jacquard, and linen. You can explore them through our free configurator, request up to 10 free swatches, or browse our full fabric collection here.

Yes! We welcome Customer’s Own Material (COM). Please contact our team prior to sending fabrics so we can evaluate the quality, elasticity, and suitability for sofa upholstery

Before we ship anything, we’ll send you photos of your finished piece for review. Once you’re happy with it, we collect the remaining balance and get it on its way to you.

Our French daybeds are hand-tufted and hand-upholstered in our studio in Asia. Wooden components for single seaters and corner pieces (where back support is constructed) are made using premium imported wood.

Our sofas are built with high-density, high-resilience foam at 2.81 lb/ft³ — the kind that springs back after every use and holds its shape for years. With regular care, you can expect 8 years or more from a standard order, and up to 15 years from a custom piece.

We do not make “fast furniture” that warps over time.

• Foam Density: We use premium polyurathane foam cores with a density of 2.81 lb/ft³ (45 kg/m3), well above the standard high-density threshold (23kg/m3). This open-cell foam provides a springy, supportive bounce back.

• Low-Density Warning: Foams with a density lower than 1.8 lb/ft³ collapse over time. We can adjust density levels higher or lower based on your preference.

• French Daybeds: Constructed with a 7.5-inch high-density foam core with no metal bars or springs.

• Batting: We wrap foam cores in a layer of cotton Dacron batting to reduce friction between the foam and upholstery fabric, extending comfort and longevity.

Depending on the specific piece (sofas, chairs, ottomans), we craft support using:

• Eight-Way Hand-Tied Springs: Traditional, top-tier comfort.

• Sinuous / Serpentine Springs: Heavy-gauge steel zigzag springs.

• Webbing: Durable elastic or non-elastic nylon/rubber straps.

• Coil Springs: Individually pocketed or grid-attached steel springs.

• No-Sag Springs: Resilient zigzag metal springs.

• Drop-In Coil Units: Pre-assembled coil spring frames

• Indoor Pillows: Stuffed with premium goose down feathers. (If you have allergies, we offer Trillium or down alternatives upon request).

• Outdoor Pillows: Stuffed with lightweight, hypoallergenic, quick-drying outdoor polyester fiberfill.

Our French daybed sofas are fully hand-upholstered with zipper closures. Our covers are removable. Kindly note that due to the kind of upholstery fabrics we use, we do not recommend machine washing the covers. We recommend dry cleaning only.  If you have pets or small children, we offer customized protective seating pads to layer over your modules.

Outdoor modules are engineered specifically to resist weather and humidity:

• Fabrics: Covered in water-repellent/water-resistant fabrics where water beads off.

• Base: Bottoms feature breathable mesh fabrics to assist drainage and prevent mold.

• Foam & Batting: Built with mildew-resistant, acoustical-performance Dacron outdoor foam and quick-drying Dacron wraps.

• Internal Frame: Internal wooden support structures are replaced with stainless steel mechanisms to eliminate rot, fungus, and rust.

We collect a 50% deposit to begin production, with the remaining balance due upon approval of pre-shipment photos.

• N American Customers: ACH, or Credit Card.

• Asian / Global Customers: HKD payments, bank transfer, or Credit Card

We ship worldwide, cover all customs and duties, and keep you updated every step of the way. For full delivery details, see our Shipping Policy.

No. All international orders are shipped on a DDP (Delivery Duty Paid) basis. Taxes, tariffs, and customs clearances are included in your final price. You will not pay anything additional at your door unless you would like white glove service.

• Continental US & Canada: FREE shipping. (Additional fees apply for non-contiguous states and territories: Hawaii, Alaska, Puerto Rico, and remote islands).

• International (Europe, Mexico, Global): We charge actual, real-time shipping costs with zero markup. Please email us with your requested pieces and postal code for an accurate estimate.

• Self-Arranged Shipping: You are welcome to arrange your own logistics. Local pickup to save dispatch fees can be arranged at our partner warehouses in Los Angeles, New York, Germany, and the UK.

• Hong Kong, Taiwan & Singapore
Small items: 3–4 days
Large or bulky items: Up to 2.5 weeks
Orders ship within 1–2 business days via SF Express and include full insurance.

• United States
Small items: 1–2 weeks
Large or bulky items: 4–10 weeks (typically 4–8 weeks)
Weekly shipments are available, with pickup options in Los Angeles and New York.

• Europe & the United Kingdom
Small items: 1–2 weeks
Large or bulky items: 6–10 weeks (typically 5–8 weeks)
Regular tracking updates are provided. Pickup is available in Germany and the United Kingdom.

• Rest of the World
Small items: 1–2 weeks
Large or bulky items: 6–10 weeks (typically 6–8 weeks)
All orders are shipped via fully insured global freight delivery.

Please note: Shipping times are in addition to production lead times—typically 2 weeks for standard orders and 4 weeks for custom orders.

Yes. Expedited delivery via global air couriers (e.g., DHL or TNT) is available upon request. Contact us with your address and item list for an air freight quote.

Items are wrapped in protective bubble wrap and enclosed in at least 4 layers of heavy-duty ABE flute triple-wall cardboard. For heavy items, we use wooden crates.

Most pieces arrive fully assembled. French daybeds consist of a mat and back support where the mat slides into place seamlessly. If you need step-by-step guidance, we can schedule an assembly support call.

Every delivery includes:

1. Your customized Adorn Croft furniture and accessories.
2. Product User Guide (if applicable).
3. Handwritten gift note (if requested during order placement).

All shipments are fully insured and require an adult signature upon delivery.

• Inspect your packages thoroughly upon arrival.

• Any damage must be noted on the delivery sheet and reported with photos to info@adorncroft.com within 48 hours. We will immediately work to resolve the issue.

Because every piece is made to order, we have a specific returns process. For full details, see our Return Policy.

All upholstered furniture and rugs are covered for one year from delivery, and wooden furniture for two years. If anything falls short due to a manufacturing defect, we’ll make it right. For full details, see our Warranty page.

Sunlight: Protect fabric from direct, prolonged sunlight to prevent fading.

Pilling: For velvet, bouclé, or plush fabrics, use a fabric defuzzer / anti-pilling machine periodically.

Washing: Do NOT machine-wash covers at home. Entrust cleaning to a professional upholstery dry cleaner.

Spills: Act immediately. Gently blot (do not rub) with a dry, white cloth.
Stains: Blot delicately with a slightly damp white cloth, working from the outer edge of the stain inward.

We do offer replacement covers for you at an additional cost. Please feel free to contact us.

Yes! Upholstery velvet is far easier to maintain than commonly thought. Vacuum it regularly with a soft brush attachment. Promptly blotting liquid spills before they penetrate the base cloth will keep velvet looking pristine

Outdoor furniture has specific care and maintenance protocols depending on exposure conditions. Please contact us directly for customized care instructions.

Because production begins almost immediately after order confirmation, we cannot accept order modifications or cancellations once an order is placed.

Because every piece is custom-built to order to your specifications, we cannot offer returns, exchanges, or refunds