Privacy Policy
Last updated: May 28, 2026
At Adorn Croft Design & Furniture LLC, we take your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, who we share it with, and what choices you have. We have written it in plain language so it is easy to understand.
By using our website at adorncroft.com, making a purchase, requesting a free fabric kit, booking a design consultation, or signing up for emails or text messages, you agree to the practices described here.
What Information We Collect
Information You Give Us Directly
When you shop with us, create an account, request a free fabric kit, book a design session, or sign up for marketing, you may provide:
- Name, email address, and phone number
- Shipping and billing address
- Payment information (processed securely by our payment processor — we never see or store your full card details)
- Mobile number, if you opt into SMS marketing
- Mobile number and email address, if you check the optional marketing consent box when booking a design session
- Any messages you send us through our live chat or email
Information We Collect Automatically
When you visit our website, we automatically collect certain technical information, including:
- Your IP address and general location
- Browser type and device information
- Pages you visit and how long you spend on them
- How you arrived at our site (for example, from a search engine or a link)
- Items you viewed or added to your cart
We collect this information using cookies and similar tracking technologies. See the Cookies and Tracking section of this policy for more detail.
Information From Third Parties
We may receive limited information about you from our analytics and marketing tools. We do not purchase personal data from data brokers.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and send you shipping updates
- Send your free fabric kit if you request one
- Schedule and follow up on design sessions
- Send you marketing emails and text messages, if you have opted in
- Respond to your questions through email or live chat
- Improve our website and understand how customers use it
- Prevent fraud and keep our website secure
- Comply with legal obligations
We do not use your information for any purpose that is inconsistent with what is described in this policy.
Who We Share Your Information With
We do not sell your personal information. We share it only with the companies that help us run our business, and only for that purpose:
Payment Processing
We use a third-party payment processor to handle all transactions. When you check out, your card details go directly to them through a secure connection and are never stored on our servers.
Email and SMS Marketing
We use a third-party marketing platform to send marketing emails and text messages. This platform stores your name, email address, and mobile number (if you opted into SMS) on our behalf.
Your SMS opt-in and consent information is never shared with any third party for their own marketing purposes.
Website Analytics
We use analytics tools to understand how visitors use our website. These tools collect anonymized data about page visits, traffic sources, and user behavior.
Live Chat
We use a third-party live chat tool on our website. If you use our chat, that provider may store a record of the conversation on our behalf.
Shipping Carriers
To deliver your order or fabric kit, we share your name and shipping address with our shipping carriers. They use this information only to complete your delivery.
Legal and Safety Reasons
We may share your information if required by law, to respond to a court order, or to protect the rights and safety of our customers or our business.
Business Transfers
If Adorn Croft Design & Furniture LLC is acquired, merges with another company, or sells its assets, your information may be transferred as part of that transaction. We will notify you if this happens.
SMS Text Message Marketing
This section applies specifically to our SMS marketing program.
How We Collect Your Mobile Number
We collect your mobile number only when you actively opt in — for example, by entering your number at checkout, on a sign-up form, by booking a design session and checking the optional marketing consent box, or by texting a keyword to our number. We never add you to our SMS list without your explicit consent.
What We Send
If you opt in, you may receive recurring automated marketing text messages from us, including promotional offers, new arrivals, and cart reminders. Message frequency varies. Message and data rates may apply.
How to Opt Out
Reply STOP to any text message from us at any time. You will receive one final confirmation message and then no further texts. You can also email info@adorncroft.com with your mobile number and “SMS Opt-Out” in the subject line.
Your Mobile Number Is Private
We do not sell, share, or rent your mobile number to any third party for their own marketing purposes. Your SMS opt-in data and consent are never shared with third parties.
Cookies and Tracking
Cookies are small files stored on your device when you visit a website. We use them to make our site work properly, remember your preferences, and understand how people use our site.
Types of Cookies We Use
- Essential cookies: Required for the website to function, such as keeping items in your cart.
- Analytics cookies: Used to understand how visitors use our site. This data is anonymized and aggregated.
- Marketing cookies: Used to help us understand the effectiveness of our marketing campaigns.
Your Cookie Choices
Most web browsers allow you to control cookies through their settings. You can opt out of analytics tracking through your browser or cookie settings. Note that disabling certain cookies may affect how our website functions.
Free Fabric Kit Requests
If you request a free fabric kit, we collect your name and shipping address solely to mail it to you. We may also add your email address to our marketing list if you opt in at the time of the request. We do not share your fabric kit shipping information with any third party other than the carrier fulfilling the delivery.
How Long We Keep Your Information
We keep your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Order information is kept for a minimum of 7 years for tax and accounting purposes.
- Marketing preferences (email and SMS opt-ins and opt-outs) are kept indefinitely so we can honor your choices.
- Live chat transcripts are retained for up to 12 months.
- Analytics data is retained in accordance with our analytics provider’s default retention settings.
When information is no longer needed, we delete or anonymize it.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These include:
- All payment processing is handled by a PCI-DSS compliant payment processor.
- Our website uses SSL/TLS encryption (the padlock you see in your browser).
- We limit access to personal information to staff who need it to do their jobs.
No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.
Your Rights and Choices
Regardless of where you live, you can:
- Unsubscribe from marketing emails by clicking the unsubscribe link in any email we send.
- Opt out of SMS messages by replying STOP to any text from us.
- Request to see the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information, subject to legal retention requirements.
To make any of these requests, email us at info@adorncroft.com or call +1-672-673-0150.
California Residents
If you are a California resident, you have the right to know what personal information we collect about you, request that we delete it, correct it, or opt out of any sale of it. We do not sell your personal information. To make a request, email info@adorncroft.com with “California Privacy Request” in the subject line. We will respond within 45 days and will never discriminate against you for exercising these rights.
Children’s Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it promptly. If you believe we have collected information from a child, please contact us at info@adorncroft.com.
Third-Party Links
Our website may contain links to other websites. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. If we make significant changes, we will notify you by email or by a notice on our website. Your continued use of our website after changes are posted means you accept the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out:
Adorn Croft Design & Furniture LLC
15442 Ventura Blvd., Suite 201-305
Sherman Oaks, California 91403, USA
Email: info@adorncroft.com
Phone: +1-672-673-0150
Website: adorncroft.com
We aim to respond to all privacy-related inquiries within 5 business days.