GENERAL INFORMATION & SHOWROOM
Do you have a showroom?
Our showroom is located at 355 Healdsburg Ave, Healdsburg, California 95448. The phone number is 415-272-4160. Please feel free to send a text message before your visit to ensure our availability.
What are your office hours?
We maintain a flexible work schedule year-round to serve global clients. We readily adapt our availability to align with your local time zone for consultations.
CUSTOMIZATION & FABRICS
How do I place an order?
You can order directly from our website or work with us step-by-step:
1. Explore & Consult: Use our free online configurator, chat/email us, or book a free design consultation to discuss configurations and review fabrics.
2. Quotation: Our team follows up with an exact quotation via email.
3. Invoice & Deposit: A formal invoice is sent for review. Production begins once a 50% deposit is received.
4. Production: Lead times range from 2 weeks for standard orders to 4 weeks for custom orders (overall production ranges between 2–6 weeks depending on volume).
5. Review & Final Payment: Finished photos are emailed to you for review and approval before final payment is collected.
6. Delivery: Your package is dispatched and delivered directly to your door
Is there a design consultation available?
We offer free design consultations to help you choose the right piece, fabric, and configuration for your space.
You can book one here.
Can I customize my furniture?
Every piece we make is built to order. Almost everything can be customized—including size, configuration, fabric, and functional details like adjustable or non-adjustable headrests. We welcome CAD files, sketches, photos, or verbal descriptions.
Can I try a sofa before placing a full order?
Yes, you are welcome to purchase a single sample module to give it a try. Contact us, and we will ship a sample piece to you
What fabric options do you offer? Are they safe for kids and pets?
We offer over 1,500 curated fabrics, including performance velvets, corduroy, jacquard, and linen, etc.
• Durability: We carry a full range of high-performance fabrics built for daily life with children and pets.
• Safety: Our fabrics are OEKO-TEX certified (tested and confirmed free of harmful substances).
How do I request fabric swatches?
Standard Swatches: You can request up to 20 free fabric swatches through our design team with free delivery. Free swatch sample delivery takes about 10 days.
Expedite swatch samples: We can ship swatch samples expedited by Fedex or UPS ($35 to $45 USD, depending on quantity and location). Once you place a furniture order with us, this shipping cost is fully credited back to your final invoice
Can I choose my own fabric?
We have over 1,500 curated fabrics to choose from, including performance velvets, corduroy, jacquard, and linen. You can explore them through our free configurator, request up to 10 free swatches, or browse our full fabric collection here.
Can I send in my own fabric (COM)?
Yes! We welcome Customer’s Own Material (COM). Please contact our team prior to sending fabrics so we can evaluate the quality, elasticity, and suitability for sofa upholstery.
How will I know when my order is ready?
Before we ship anything, we’ll send you photos of your finished piece for review. Once you’re happy with it, we collect the remaining balance and get it on its way to you.
MANUFACTURING, CONSTRUCTION & MATERIALS
Where are your sofas manufactured?
Our French daybeds are hand-tufted and hand-upholstered in our studio in Asia. Wooden components for single seaters and corner pieces (where back support is constructed) are made using premium imported wood.
How long will my sofa last?
Our sofas are built with high-density, high-resilience foam at 2.81 lb/ft³ — the kind that springs back after every use and holds its shape for years. With regular care, you can expect 8 years or more from a standard order, and up to 15 years from a custom piece.
What are your foam density and cushion standards?
We do not make “fast furniture” that warps over time.
• Foam Density: We use premium polyurathane foam cores with a density of 2.81 lb/ft³ (45 kg/m3), well above the standard high-density threshold (23kg/m3). This open-cell foam provides a springy, supportive bounce back.
• Low-Density Warning: Foams with a density lower than 1.8 lb/ft³ collapse over time. We can adjust density levels higher or lower based on your preference.
• French Daybeds: Constructed with a 7.5-inch high-density foam core with no metal bars or springs.
• Batting: We wrap foam cores in a layer of cotton Dacron batting to reduce friction between the foam and upholstery fabric, extending comfort and longevity.
What suspension systems do you use for other furniture?
Depending on the specific piece (sofas, chairs, ottomans), we craft support using:
• Eight-Way Hand-Tied Springs: Traditional, top-tier comfort.
• Sinuous / Serpentine Springs: Heavy-gauge steel zigzag springs.
• Webbing: Durable elastic or non-elastic nylon/rubber straps.
• Coil Springs: Individually pocketed or grid-attached steel springs.
• No-Sag Springs: Resilient zigzag metal springs.
• Drop-In Coil Units: Pre-assembled coil spring frames.
What do you fill your throw pillows with?
- Indoor Pillows: Stuffed with premium goose down feathers. (If you have allergies, we offer Trillium or down alternatives upon request).
- Outdoor Pillows: Stuffed with lightweight, hypoallergenic, quick-drying outdoor polyester fiberfill.
Are cushion covers removable?
Our French daybed sofas are fully hand-upholstered with zipper closures. Our covers are removable. Kindly note that due to the kind of upholstery fabrics we use, we do not recommend machine washing the covers. We recommend dry cleaning only. If you have pets or small children, we offer customized protective seating pads to layer over your modules.
How are outdoor sofas constructed differently from indoor sofas?
Outdoor modules are engineered specifically to resist weather and humidity:
• Fabrics: Covered in water-repellent/water-resistant fabrics where water beads off.
• Base: Bottoms feature breathable mesh fabrics to assist drainage and prevent mold.
• Foam & Batting: Built with mildew-resistant, acoustical-performance Dacron outdoor foam and quick-drying Dacron wraps.
• Internal Frame: Internal wooden support structures are replaced with stainless steel mechanisms to eliminate rot, fungus, and rust.
SHIPPING, DELIVERY & PAYMENT
How do you accept payment?
We collect a 50% deposit to begin production, with the remaining balance due upon approval of pre-shipment photos.
• N American Customers: ACH, or Credit Card.
• Asian / Global Customers: HKD payments, bank transfer, or Credit Card.
Do you ship internationally, and where do you ship?
We ship worldwide, cover all customs and duties, and keep you updated every step of the way. For full delivery details,
see our Shipping Policy.
Will I have to pay customs or duties?
No. All international orders are shipped on a DDP (Delivery Duty Paid) basis. Taxes, tariffs, and customs clearances are included in your final price. You will not pay anything additional at your door unless you would like white glove service.
How much does shipping cost?
Continental US & Canada: FREE shipping. (Additional fees apply for non-contiguous states and territories: Hawaii, Alaska, Puerto Rico, and remote islands).
International (Europe, Mexico, Global): We charge actual, real-time shipping costs with zero markup. Please email us with your requested pieces and postal code for an accurate estimate.
Self-Arranged Shipping: You are welcome to arrange your own logistics. Local pickup to save dispatch fees can be arranged at our partner warehouses in Los Angeles, New York, Germany, and the UK.
How long does shipping take?
Note: Shipping times are in addition to production lead times (2 weeks standard / 4 weeks custom).
| Region | Small Items | Large / Bulky Items | Notes |
| Hong Kong / Taiwan / Singapore | 3–4 Days | Up to 2.5 Weeks | HK orders ship in 1–2 business days via SF Express; full insurance included. |
| United States | 1–2 Weeks | 4–10 Weeks (Avg. 4–8) | Weekly shipments; LA & NY pickup available. |
| Europe & UK | 1–2 Weeks | 6–10 Weeks (Avg. 5–8) | Regular tracking updates; Germany & UK pickup available. |
| Rest of World | 1–2 Weeks | 6–10 Weeks (Avg. 6–8) | Fully insured global freight delivery. |
Can I expedite shipping?
Yes. Expedited delivery via global air couriers (e.g., DHL or TNT) is available upon request. Contact us with your address and item list for an air freight quote.
How is furniture packaged?
Items are wrapped in protective bubble wrap and enclosed in at least 4 layers of heavy-duty ABE flute triple-wall cardboard. For heavy items, we use wooden crates.
Are sofas shipped fully assembled?
Most pieces arrive fully assembled. French daybeds consist of a mat and back support where the mat slides into place seamlessly. If you need step-by-step guidance, we can schedule an assembly support call.
What is included with my delivery?
Every delivery includes:
- Handwritten gift note (if requested during order placement).
- Your customized Adorn Croft furniture and accessories.
- Product User Guide (if applicable).
What if my furniture arrives damaged?
All shipments are fully insured and require an adult signature upon delivery.
• Inspect your packages thoroughly upon arrival.
• Any damage must be noted on the delivery sheet and reported with photos to info@adorncroft.com within 48 hours. We will immediately work to resolve the issue.
What is your return policy?
Because every piece is made to order, we have a specific returns process.
For full details, see our Return Policy.
Is my furniture covered by a warranty?
All upholstered furniture and rugs are covered for one year from delivery, and wooden furniture for two years. If anything falls short due to a manufacturing defect,
we’ll make it right. For full details, see our Warranty page.
CARE & MAINTENANCE
How do I care for my sofa?
Sunlight: Protect fabric from direct, prolonged sunlight to prevent fading.
Pilling: For velvet, bouclé, or plush fabrics, use a fabric defuzzer / anti-pilling machine periodically.
Washing: Do NOT machine-wash covers at home. Entrust cleaning to a professional upholstery dry cleaner.
Spills: Act immediately. Gently blot (do not rub) with a dry, white cloth.
Stains: Blot delicately with a slightly damp white cloth, working from the outer edge of the stain inward.
We do offer replacement covers for you at an additional cost. Please feel free to contact us.
Is velvet easy to clean?
Yes! Upholstery velvet is far easier to maintain than commonly thought. Vacuum it regularly with a soft brush attachment. Promptly blotting liquid spills before they penetrate the base cloth will keep velvet looking pristine.
How do I care for outdoor sofas?
Outdoor furniture has specific care and maintenance protocols depending on exposure conditions. Please contact us directly for customized care instructions.
WARRANTIES, RETURNS & CANCELLATIONS
What is your modification and cancellation policy?
Because production begins almost immediately after order confirmation, we cannot accept order modifications or cancellations once an order is placed.
What is your return policy?
Because every piece is custom-built to order to your specifications, we cannot offer returns, exchanges, or refunds.
Contact Us
Have a question about shipping or your order? We are here to help.
Reach us anytime at info@adorncroft.com and we will get back to you as soon as we can.