Shipping Policy
HONG KONG, TAIWAN, SINGAPORE ORDERS:
| Type of Item | Order Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Small Items | 1 calendar day | 3 days | 3-4 days |
| Large Items | 3 days | 1-2 weeks | Up to 2.5 weeks |
Note: All Hong Kong orders include full insurance. Shipping updates will be provided within the same or next business day.
USA ORDERS:
| Type of Item | Order Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Small Items | 1-2 business days | 1-2 weeks | 1-2 weeks |
| Large Items | 1-2 business days | 6-10 weeks | 6-10 weeks |
Note: All of our orders include full insurance. We ship to the US on a weekly basis. Local pickup is available in LA and NY to save dispatch fees. If you feel that your order is delayed past our stated shipping policy, please contact us for an update.
EUROPE:
| Type of Item | Order Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Small Items | 1-2 business days | 1-2 weeks | 1-2 weeks |
| Large Items | 1-2 business days | 6-10 weeks | 6-10 weeks |
Note: All of our orders include full insurance. Local pickup available in Germany and UK to save dispatch fees. Regular shipping updates will be sent.
OTHER COUNTRIES:
| Type of Item | Order Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Small Items | 1-2 business days | 1-2 weeks | 1-2 weeks |
| Large Items | 1-2 business days | 6-10 weeks | 6-10 weeks |
Note: All of our orders include full insurance. Our dedicated shipping team coordinates with logistics companies for worldwide shipping. Most packages arrive in 6-8 weeks. If you feel that your order is delayed past our stated shipping policy, please contact us for an update.
CUSTOMS
We are glad to inform our clients that our logistics fees include ALL customs and import fees, including your local taxes. Our shipping team works on ensuring your domestic law prior to making any purchase from Adorncroft.com. We welcome international orders and have always shipped products worldwide.
OTHER FREQUENTLY ASKED SHIPPING QUESTIONS
Where do you ship to?
We ship worldwide. We use shipping couriers and logistics companies for shipping. Please drop us a note if you have doubts and we will double-confirm with the logistics companies.
How much does shipping cost?
Shipping cost varies based on your postcode in your country, and the number of element pieces you would like. Please drop us an email with the pieces you have in mind along with your postcode, we will run a good shipping estimate for you. We charge for real-time actual shipping costs.
Can I expedite shipping?
Yes, you can expedite shipping by sending via couriers such as DHL or TNT. If you need expedited shipping, please drop us an email with the pieces you have in mind and your address, and we will follow up with you on a shipping quotation.
Can I arrange for my own shipping?
Yes, we welcome our clients to arrange for their own shipping. We do not make profits off shipping costs and packaging materials. We focus on production and quality control only. Please do drop us a message if you would like to pick up your packages yourself.
What do I do if my products are damaged during shipping?
We do our absolute best to ensure your new furniture arrives to you in perfect condition, but sometimes things can happen out of our control during the shipping process. All furniture must be inspected for damage at the time of delivery. Any damage must be noted and reported to within 48 hours at info@adorncroft.com. Please take pictures of any damage and email us so we can quickly resolve this for you. Please refuse any furniture that is visibly showing major damage.
I’m not exactly ‘handy.’ Is your furniture shipped fully assembled?
Our French daybeds are constructed with a mat and a back support. The mat can be quickly inserted into the back support to make a sofa daybed. Most of the time, your products arrive fully assembled. If your pieces need to be assembled and you need help, our friendly team will have a call with you to guide you through the process.
More related shipping policies:
Each delivery package will contain, in addition to your purchased Adorn Croft product: (i) all related accessories, if any; (ii) Product User Guide, if applicable; (iii) handwritten gift note(s) containing your message, if so requested by you when you place your order.
When ordering products through us, you will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling us or sending us a message.
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Adorn Croft Design & Furniture LLC. and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.
Contact us: info@adorncroft.com
